Code of Conduct

The SFN Code of Conduct exists in order to provide guidelines as to how SFN Members should operate within the SFN Networks.  It is imperative that all SFN Members abide by the Code of Conduct in order to safeguard SFN Membership. 
  • SFN cannot be held responsible and does not accept any financial liability for commercial and/or financial obligations which are not met by (a) SFN member(s).
  • Payment terms must be mutually agreed between SFN Members, prior to the commencement of services.
  • SFN Members will be made aware of any defaulting Members on the Default Notification System.


  • SFN Members must respond to all sales lead requests and communications within 24 hours.
  • SFN Members must make payments, both to one another and to SFN Head Office, within the agreed terms.
  • Unresolved Member Disputes should be brought to SFN Head Office’s attention; any subsequent arbitration must be accepted by both parties.
  • SFN Members are expected to attend alternate physical Annual Meetings as a minimum. When physical meetings are not possible, attendance of an Online Meeting once a year is also required.
  • SFN Members cannot promote offices in countries without official SFN Membership in that region.
  • SFN Members are obliged to offer fresh business to fellow SFN partners.
  • All Members must respect the nature of confidentiality involved in all dealings.
  • SFN Members must communicate in a professional and polite manner in all network dealings with fellow members and with SFN Head Office.
  • All written and verbal communication within the network - including emails, phone calls, voicemails, text messages, WhatsApp messages and similar - must be in accordance with the point above, and considered appropriate and acceptable within the spirit of the network.
  • Any kind of discrimination, for example on the basis of race, gender, ethnicity or religion, is unacceptable.


SFN Membership will be terminated for the following reasons:

  • A Member is unable to provide a satisfactory standard of service in their specialised niche.
  • A Member is shown to be unable to make payments on time, either to SFN Head Office or to other members.
  • A Member has been reported and listed on an industry blacklist/debtors’ list, e.g. Freight Dead Beats or FDRS, since joining the network, and is not able to provide sufficient evidence in order that they be removed.
  • SFN Head Office receives a notice of resignation.
  • The SFN Code of Conduct has not been adhered to (e.g. a member fails to attend at least one in two meetings).
  • A member has sent any form of communication deemed by Head Office to be impolite, unprofessional, misleading, discriminatory, inflammatory or otherwise not in keeping with the spirit of the network.
  • This includes emails, phone calls and WhatsApp messages, both direct, and in the dedicated SFN WhatsApp Group (SFN Head Office reserve the right to remove any members deemed in breach of this point, from the network mailing lists or WhatsApp Group).
  • A Member is actively associated with a company, group or association which the SFN Managing Director believes is in direct competition with SFN.  
  • If a Member is deemed not to be working within the true spirit of SFN.
  • If a Member and/or any of its employees and/or representatives have any involvement with arms embargoes and the movement of banned goods, in accordance with UN, EU, US and UK ARMS EMBARGOES AND TRADE CONTROL RESTRICTIONS
  • If a Member opens an office / trading address in a sanctioned country (according to the sanction list under RBS policy).
  • The SFN Managing Director has the authority to terminate Membership at her discretion.

SFN Head Office will endeavour to resolve disputes wherever possible and appropriate, before terminating membership. Where appropriate, notice of temporary suspension of membership will be given to the member concerned before termination (for example when no response has been received regarding a dispute or late payment). If the dispute is subsequently resolved in what is deemed a reasonable timeframe, suspension will be lifted and membership reinstated. Decisions regarding suspension, as with termination, are at the discretion of the SFN Managing Director.

In the event of expulsion, due to non-compliance of the SFN Code of Conduct, fees will not be refunded. 

Members may leave SFN at any time. Fees will not be refunded.

Members must refrain from using the SFN logo, and any mention of SFN membership, on their website, marketing materials, email signatures and elsewhere, once membership is discontinued/terminated.

The SFN Managing Director may add to the SFN Code of Conduct at any time. 


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You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the Membership Rules, Code of Conduct, your use of the website and any other information.

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