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SFN Privacy Statement

 
 

WHO IS SPECIALIST FREIGHT NETWORKS
Specialist Freight Networks Ltd's registered company number is: 7809402.  Specialist Freight Networks (SFN) is a network for international freight forwarders to facilitate the exchange of business.

 

ABOUT THIS POLICY
Being transparent and providing accessible information to individuals about how their personal data is used is a key element of the Data Protection Act 1998 (DPA) and the EU General Data Protection Regulation (GDPR). The most common way to provide this information is in a privacy notice. SFN respects and is committed to protecting your privacy. This policy clarifies how we’ll collect and use your personal information.

 

HOW IS PERSONAL DATA COLLECTED
SFN only collects information held in the public domain (on websites). Once a public phone number or email is contacted, personal information might then be volunteered by the individual with a view to discussing obtaining our services. This information might be provided over the telephone or via email. We have never sourced personal data information from a third party, including targeted B2B email lists.

Individuals might approach us to discuss obtaining our service. In this scenario, they will provide information via email or via our online forms, viewable on our website.

 

WHAT DATA IS STORED
The only personal data stored is a name, mobile phone number and email address.

 

ACCESS TO PERSONAL INFORMATION
You may request a copy of the information we have on file for you by calling or emailing us with the details listed below. We are obliged to provide your personal data in a structured, commonly used and machine readable form. This information would be provided free of charge.

 

HOW THE PERSONAL DATA WILL BE USED
If you provide your data and give us permission, we will use your data to inform you about our services and should you join our network, use your email and contact number to assist in providing our service to you.
 

- Create and manage your membership at SFN;
- Verify your identity and entitlement to services, when you contact us or access our services;
- Provide you with technical and customer support;
- Allow you to register services you purchase;
- Provide you with customer support;
- Subscribe you to a newsletter;
- Enforce our legal rights or comply with legal requirements;
- Provide you with advertisements, promotions and information about products and services tailored to you and your needs.
 

HOW WE'LL CONTACT YOU
When we contact you, we’ll use the personal details you’ve provided us. We will email, text/WhatsApp or call. If you have a preferred contact method and would like us to refrain from contacting you by a specific method, contact us at kelly@specialistfreightnetworks.com and we will follow your preferences.
 

HOW IS MY DATA SECURED
Processes are in place to ensure that your data is safely stored. SFN prides itself in upholding data protection laws. Information is only viewed by the required personnel. Your details are held in a secure cloud based system, operated by Blended Digital Ltd, a company which has accreditation from the National Cyber Security Centre “Cyber Essentials” to demonstrate they work to protect the data they store from cyber-attacks. Blended Digital is also registered with the ICO to comply with new hosting requirements to be acknowledged as a “processor of data” on our behalf.

 

WILL MY DATA BE SHARED?
If we are full in your country, we might share your data with our sister network, World Freight Network Ltd. Also, should you join, we would share your information with fellow SFN Members in a password protected site and an excel Member List, to ensure that they have the best contact details for you to discuss business. Blended Digital will also have access to your data as we use their software systems. Other than the aforementioned reasons, we have no intention of sharing data with third-parties for marketing purposes.
     

LEGAL REQUIREMENTS
In certain instances, it may also be necessary for SFN to disclose your personal data to government officials or otherwise as required by applicable law. No personal data will be disclosed to any law enforcement agency or governmental agency except in response to:
 

- A warrant or other process issued by a court of competent jurisdiction;

- A legal process having the same consequence as a court-issued request for information, in that if SFN were to refuse to provide such information, it would be in breach of local law, and it or its employees would be subject to liability for failing to honour such legal process.

 

LAWFUL BASIS FOR PROCESSING DATA
All businesses have a lawful basis to store and use data for customers/staff/suppliers as necessary to conduct business, i.e. generate invoices, pay wages, issue contracts, etc. For example a member's personal details are required to ensure insurance is obtained, regular contact can be made to ensure class times are clear and understood etc. 
 

COOKIES
In compliance with the EU e-privacy Directive, this website uses cookies. We may send a small file to your computer when you visit our website. This will enable us to identify you on future visits and to track your movement within it for 'user-friendly' development purposes. We may use cookies to collect and store data and to link information stored by them with the personal data you supply to us. Except for the use of cookies, we only collect  information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

- GOOGLE ANALYTICS COOKIES
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Your personal data is not disclosed.

 
-  TAWK COOKIES
We have an online service, where you can discuss all things relating to SFN in a live chat with the SFN Operations Manager. We use a third party provider, Tawk, to supply and support our LiveChat service. Your name and email address are collected.
 

COMPLAINTS OR QUERIES
SFN takes all feedback regarding the handling of personal data very seriously. To the point where we actively welcome constructive feedback if it is considered that we are collecting data in an unfair or misleading manner. Recommendations for improvement are most welcome. If you would like to provide feedback or make an official complaint, please email kelly@specialistfreightnetworks.com.
 

POLICY AMENDMENTS
We may update this privacy policy from time-to-time by posting due to legal or data processing developments. If we change the policy we will provide information on our website so that users can review the changes. If any new significant uses of your data are proposed, you will be contacted and given the opportunity to give or withdraw your consent.

YOUR RIGHTS
Your rights as an individual are very important to us. You have: 
 

- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
 

We will honour your rights at every given opportunity. Feel free to contact us with any queries you might have.

 

DATA RETENTION PERIOD
Just in case one of our e-mails or texts ignites your interest in joining SFN, we will retain your personal data and intermittently contact you until you opt-out. Once we are informed that you are no longer interested, we will cease to contact you and delete your data. The only exception to this rule is if SFN is owed monies, then contact will continue until payment is made.

 
OPTING OUT
You are welcome to opt-out of having your information processed or receiving information from us at any time. To inform us you can:

- call us: +  +44 20 8 3417160
- email us: kelly@specialistfreightnetworks.com

 
If you have any queries regarding this Privacy Policy, you can use the same contact details above.

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